Updated on 7 July 2016
The Singapore General Hospital recently reported a Hepatitis C outbreak, affecting 22 patients. While the possible cause of the outbreak has yet to be determined, this recent scare provides a strong indication of what could go wrong in a hospital. Healthcare institutes are one of the most complex environments, with numerous players working together to co-create the patient experience. Each player, whether doctors, nurses, pharmacists or front line staff must function seamlessly as a singular, well-oiled machine to deliver efficient and quality service - a hallmark of world class healthcare standards.
Unsurprisingly, studies have shown that the failure to communicate is a significant factor of adverse clinical events and outcomes. The incredibly large amount of interactions taking place every day, each with different dimensions of complexity leaves a very small margin for error. Even the slightest miscommunication can result in devastating consequences.
Simplify the flow of background information
To minimize communication errors, healthcare institutes should consider investing in a customized business communications solution that is secure and always available. This system should be able to establish a secure audio, Web or High Definition video conference with anyone from any telephone or multiple video endpoint devices, any location, and any browser for spontaneous collaboration.
With a clear, reliable and secure means of communicating and collaborating, medical and admin staff alike will spend less time battling a spotty network connection, or even be saved a physical trip down the corridor to pass information. All this time saved means that staff, be it doctors or nurses will have on average more time to look into the needs of the patient. Lives may even be saved, such as when a pharmacist catches a lapse in a prescription, and is able to contact the doctor in real-time.