Updated on 20 February 2014
While speed and capacity are absolutely necessary, they are no longer sufficient.
As a result, global carriers are investing in sophisticated and comprehensive air and road infrastructure to enhance their fulfillment capabilities. Faster speed-to-market, shortened transit times and later cut-off times are just the beginning of customised logistics solutions.
Environmental sensors are also no longer specific to temperature, but are also increasingly focused on several other environmental parameters, such as exposure to light, humidity, pressure, shock and shipment location. The list of sensors will keep growing as pharma shipments become more complex and shippers require more and more information and visibility in their shipments.
Increasingly, we see 24/7 support from dedicated specialists who not only monitor the statuses of critical shipments, but also provide proactive recovery of them. Added services such as dry ice replenishment, gel pack reconditioning and access to cold storage are among some of the customised recovery services.
For example, one of China's leading pharmaceutical R&D companies had to quickly transport shipments of chemical compounds from China to the US. Their challenge was to ensure a constant controlled temperature of -20°C, and deliver a more cost-effective way to transport the compounds. FedEx worked with this customer and offered a closed loop and custodial process as part of its solution - a service that takes just two days from uplift to final delivery in the US. The end-to-end solution includes control tower monitoring and customized packaging (PCM cooling boxes) - all with same day clearance and transfer to Shanghai's Pudong Airport.