Updated on 17 September 2013
It was getting increasingly difficult to mainstream them with offline software. We realized the software was now obsolete and we need to migrate to a cloud-based system for data processing and management. Our server requirements were increasing, and developing a full-fledged data center was inevitable. We decided to go ahead with cloud-based IT solutions for managing operations, materials and finance.
The implementation of these systems is unraveling its benefits, steadily and gradually. We have witnessed enhanced operational efficiency, meaningful managerial data reports and reduced resource leakage across the network. The mobile technology was integrated with this cloud-based system for connecting our logistic network together and to connect to our customers with our products - lab reports. These two technologies and integrated hardware network has had a lion's share in mainstreaming the business. But most importantly it has allowed our people to connect and communicate with each other and reach out to our customers more efficiently.
Gearing up for the next lap of disruptive technology
Think Social! Our next leap is our preparation to enter in social technology. A technology that has enabled businesses with a power these never had - real time interaction with consumers. Being in healthcare, the prime essence our consumer interaction is 'care.' To engage at a personal level, driving messages for a healthy life and empowering our consumers to make better health choices is the rationale on which we are planning our social platforms.
This will enable us to go beyond our sole communication line of 'lab reports' to an integrated communication channel that empowers them with information beyond reports. There is no better asset than an empowered consumer for a business. The insights of an empowered consumer are invaluable for a company to adapt quickly to their demands and expectations. The choice of the social platform, understanding the target audience and engaging in relevant communication with them is the key strategy for Metropolis's effort for going social.
What is there for the leader?
Each leader strives for insights. An unbiased, human error free data is the best management tool a leader can possibly possess to drive the organization towards its goal. The big data emerging from these various modes of communication have the capability of showing various facets of the company and the industry at large. However, by this I do not mean that the human leadership abilities can even remotely be replaced. Technology has exaggerated the role of an insightful leader. The art of inspecting data to create meaningful insights and take measures accordingly is the human side of disruptive technology.
For a successful healthcare business, it is important to use technology as an asset rather than a replacement for human mind and efforts. Disruptive technologies and their impact on economy are to be closely watched to mold the company's growth pathway and to get the services closer and more relevant for its customer.