Updated on 17 September 2013
Talking about the mega-software solutions, a significant part of our business growth model has been through partnerships and acquisition of local labs. Many of such partnerships are not at the same technology pace as Metropolis, but to mainstream them, technology was a pertinent enabler. Our two major projects of SAP and Laboratory Information Management System (LIMS), along with other smaller technology systems, were essential for running the business smoothly in these pockets. While most of them were receptive to technology, others were wondering about the real objective of resource investments these systems called for. They had to experience it to believe, feel and experience the change these technologies brought about in their traditional ways of business.
Let us dive into what are these traditional ways that we seek to change to gain efficiency and excellence for better customer service and satisfaction.
Sensor technologies in diagnostics
I cannot emphasize more on the criticality of patient information in healthcare industry. Evermore for a pathology report, an error in which could lead to a life and death situation. Maintaining a standard, unique and uniform identity of sample across the lab process is essential for an error free report. Additionally, the most important differentiator for a lab is its turnaround time (time between sample received by the lab to report delivery).
The turnaround time offered to the customer must be competitive enough to be able to compete with the local competitors in an unorganized sector like ours. The sample barcoding system that we developed has not only enabled us to remain on the forefront of quality, but also reduced the tedious manual labor involved in registering and following up on samples.
Holding the business together: Internet and mobile technology
More than a decade ago, we started with a small offline laboratory information system. In less than decade's time, our business expanded exponentially to evolve into a lab processing 15 million tests annually. The unique hub and spoke model of the laboratory industry kept expanding, for with the current 105 labs and 700 collection centers of Metropolis across India and abroad. Each hub in the network was a processing unit in itself, with a different capacity and test menu.