Updated on 17 September 2013
Disruptive technologies are transforming the way in which patients are managed and treated
Commercial television took 13 years to reach 50 million people; internet reached the same number of people in three years, while Facebook and Twitter accomplished the task within a year. This is what I call 'Disruptive Technology' - a technology by virtue of which recreating a virtual counterpart of the physical world has become possible. This digital virtual world has disrupted the traditional economic behavior of the marketplace.
The internet, social media, hardware systems, mobile and software technologies have changed the way people interacted, did business, valued organizations and even affected people's choice of a workplace. Ask a young tech savvy executive about his/her job preference, he/she is most certainly going to opt for a workplace where he/she finds technological access and freedom. These disruptive technologies have penetrated healthcare and modified the care pathway from redefining prevention to managing critically ill patients remotely.
From diagnostic company Metropolis's point of view, our own tryst with technology has been exciting, challenging, engaging and remotely dogmatic. Thanks to the company's inherent flexibility to flex towards changing market dynamics and our technological ability to further enhance our agility. To say the least, we are engaging in all types of disruptive technology, few in the pipeline while the others already implemented.
Operations supportive software: A game changer
From the smallest software for online leave management to a large enterprise resource planning (ERP) solution like SAP, at Metropolis we have either customized or built them to suit our needs. Why we had to do so? Because the uniqueness of a diagnostic business and error prone laboratory operations demanded technologies adapted to it, rather than the other way round. Even our on-line leave management software was built in-house because of our 24*7*365 lab operations, which might dodge standard office timings. This kind of operations also demand flexibility in the organizational hierarchy and employee-boss-approval structure.