Updated on 18 October 2016
Singapore: DHL Express has launched S$140 million (€85 million) DHL South Asia Hub, a 24-hour express hub facility located within Changi Airfreight Centre (CAC) at Singapore Changi Airport. The 23,600 sqm facility is outfitted with fully automated express parcel sorting and processing system and is set to boost its operational capacity and efficiency, offering speedier deliveries for customers.
The new facility is 33 percent larger than the previous hub. Coupled with the enhanced operational efficiency, the new hub provides DHL with additional capacity. Besides allowing it to handle the growing shipment volumes, some export shipments can now be sent directly to the hub, bypassing the service center. This streamlines its overall operations by reducing travel and shipment handling time. With the hub located within the CAC, a 24-hour Free Trade Zone managed by Changi Airport Group (CAG), it also improves the flow of goods between aircraft and the facility and allows consignments to be shipped or transshipped within an hour.
Ken Allen, CEO, DHL Express, said, "Over the years, we've invested significantly to bolster our network and services in Asia Pacific. Our investment in the DHL South Asia Hub is the most recent in a series of global network investments made, and is the largest infrastructural investment made in Singapore to date. The country's strategic location not only boosts our operational network capabilities, but also supports growing trade in the region aided by a stronger global economy."
Ken Lee, CEO, DHL Express Asia Pacific, said, "The DHL South Asia Hub is a significant milestone in further enhancing our multi-hub strategy in the region. With four hubs in Asia Pacific, Hong Kong, Shanghai, Singapore and Bangkok, this links over 70 DHL Express Gateways located throughout the region. Together, these facilities reinforce our customer commitment to provide the most efficient international express connectivity between key markets in the region. This will also allow us to add more network flights in and out of Singapore, such as the recent introduction of the Phnom Penh-Bangkok flight that adds to our existing Bangkok-Singapore service, as regional trade continues to grow."
"The hub allows us to meet customer needs more effectively in this age of an on-demand economy. With our fully automated system, the facility processes up to 24,000 shipments and documents per hour and can handle over 628 tonnes of cargo during the peak processing window, tripling our cargo handling capacity and processes shipments six times faster as compared the manual operations in the previous hub. The increased efficiency allows us to look into streamlining our service center operations in Singapore from end to end, giving our customers even faster deliveries and better business efficiency," said Frank-Uwe Ungerer, Senior Vice President and Managing Director, DHL Express Singapore.