Updated on 23 August 2013
Cisco report-Focus shifts to telemedicine in India
Bangalore: Cisco released the Cisco Customer Experience Report focused on healthcare. The findings from the survey conducted globally indicated a growing shift in consumer's expectations on medical services in India. It also examined perceptions of consumers and health care decision makers (HCDMs) on patient experience in health care.
The report shows that as information, technology, bandwidth, and the integration of the network become the center of the "new world," both human and digital aspects are key parts to the overall patient experience. These components lead to more real-time, meaningful patient and doctor interaction.
The survey studied the views of consumers and HCDMs on sharing personal health data, participating in in-person medical consultation versus remote care and using technology to make recommendations on personal health. Views on these topics sometimes differed widely between the two groups (consumers and HCDMs) and the 10 geographies surveyed.
The global report conducted in early 2013, includes responses from 1,547 consumers and HCDMs globally, with a consistent sample size of around 200 local respondents in each of the 10 countries surveyed. Additionally, consumers and HCDMs were polled from a wide variety of backgrounds and ages within each country.
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