- 75% of global consumers indicate they are comfortable with the idea of communicating with doctors using technology instead of seeing them in person.
- 88% of consumers surveyed in India indicated they would be comfortable with communicating about health care with their doctors using technology instead of seeing them in person. 76% of HCDMs also indicated they would be comfortable communicating with consumers using technology rather than in person.
- Respondents in India are significantly more willing than the rest to receiving health care remotely. Nearly 88% of consumers would be comfortable communicating with a specialist using virtual technology (e.g. video chatting, text messaging) for a health condition rather than visiting the specialist in person
- Additionally, more than 75% of consumers in the country would prefer to consult a specialist using virtual technology than to receive treatment in person from a less experienced professional.
- More than half of consumers in India indicate they can access upcoming health care appointments, lab reports, physician visit notes and prescription notes electronically
- 75% of consumers and HCDMs in India agree it would benefit a patient's care if healthcare professionals were able to monitor conditions using remote monitoring devices that send health information automatically
How Much Do Consumers and HCDMs Rely on Technology?
As machines become connected and networked, they play an even larger role in the overall health care experience. Interest in accessing health information on mobile devices is growing rapidly and is the No. 1 topic of consumer interest in India, Mexico, Brazil and China. Nearly 30% of those surveyed in India confirmed using health & fitness or medical apps on their mobile devices.
Report findings - Indicative trends in India