These specialists are trained in customs clearance and are equipped with specific knowledge of pharmaceutical and life sciences industries. At DHL, we have always maintained a good relationship with the customs bodies. There are occasions where the team will collaborate with the regulatory authorities to conduct roadshows and in-house briefings for our customers, keeping them updated on the changes in the regulatory requirements for the different markets.

In a situation where supply chain is disrupted and the drugs are critical to the destination country, how do you manage it?
DHL Express has designed a special product solution for drugs transportation within our network. Any shipment that contains drugs, or time- and temperature-sensitive materials, is tagged with a different and unique product code. All life sciences shipments under this product code receive priority handling - from pick-up to delivery - and the movement of the shipment is monitored round-the-clock by DHL's global Quality Control Centers in Cincinnati, Bonn, Leipzig and Singapore.

This not only gives customers an end-to-end visibility and real-time updates of these critical shipments during transit but also allows DHL staff to forecast shipment movement, anticipate potential delays and prepare contingencies should any disruption occur.

What steps can be taken by pharma companies and regulatory agencies to ensure smooth drug supply in their country?
An efficient supply chain is crucial, from the R&D stages of drug development to the distribution of prescribed drugs to the patients. This long-drawn process involves many complexities such as clinical trials and meeting regulatory requirements across multiple markets. The high investment in R&D means there is high opportunity cost if deliverables are not facilitated effectively via logistics.

Working with a trusted and reliable logistics provider that is able to fulfil an end-to-end supply chain and logistics needs is important to ensure regular stock supply. A good logistics service provider must possess the specialized handling know-hows, have in-depth knowledge of multiple regulatory environments and offers secured methods of transport.